Order Changes: Changes to orders can only be made until our fulfillment team has
picked the order and generated a tracking number. A shipping confirmation email will be sent once the order is processed, and changes cannot be made after this point.

Order Cancellation:

Requests for cancellation can only happen within the initial 12 hours of placing the order. After this period, cancelation cannot be guaranteed, potentially resulting in the lose of shipping fees.

To cancel an order, kindly email us at support@sinfullyyours.com with the subject line "CANCEL ORDER: (INSERT ORDER NUMBER)." We'll make every effort to cancel the order promptly.

Unfortunately, orders cannot be canceled after they have been packaged shipped. However, if you're not satisfied with your purchase, you can return the products in their original.

Customer will be responsible for shipping charges, duties, customs fees, taxes, or additional expenses related to the shipment.

In the event that a customer refuses to accept a package, they will be held accountable for all initial shipping charges incurred, along with any duties, customs fees, taxes, or additional expenses related to the return shipment back to Sinfully Yours.

Please allow 1-5 business days for order processing before shipping. The product is made when an order is placed for environment and human friendly reasons.

Out-of-stock products may cause delays, resulting in longer processing times. We'll ship in-stock products and refund out-of-stock products, or notify you when they become available. If you've received a shipping confirmation but not your package, there may be tracking issues.

Check the following before contacting our customer service team.

- Check you have received an email confirming your order has been dispatched.


- Check the tracking information that is included in your dispatch confirmation email using the relevant link.


- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.


- Check nobody at your address has taken the delivery on your behalf.


- Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.


- Please contact the shipping company ( DHL, Canada Post, Fedex, Courier That Shipped Your Package, which you will be notified upon receiving your order #.  and support@sinfullyyours.store  and we’ll do our best to resolve the issue as quickly as possible.

Order Processing Notes

Orders are shipped Monday to Friday excluding Canadian and USA Holidays.

Please allow 1-5 business days for order processing. This may take longer during special releases, major holidays and sale periods.

Contact us at support@sinfullyyours.store with any concerns.

We aim to make your Sinfully Yours experience as smooth as possible. If you need to return an item, here's what you should know:

1. Authorization for Returns:
Before sending anything back our way, get in touch with our customer service team within 15 days of receiving your order. They'll guide you through the return process and provide the necessary instructions.

Once approved, we'll grant you a return authorization number (RA number). This RA number should be clearly visible in your return package along with a printed copy of the approval email. Missing these may lead to a hiccup in the return process.

2. Quality Checks:
Returns are approved if there's a quality defect or you need a size change. Report any quality issues within 15 days of receiving your item. We might need some evidence like clear pics or detailed descriptions to assess your request.

3. Return Shipping:
You're in charge of return shipping costs. Choose a reliable shipping method with tracking to ensure your return reaches us safely. We're not responsible for any lost or damaged items during the return trip.

4. Refund Time:
Once your return reaches us and passes inspection, we'll start the refund dance. It'll go back to your original payment method. Give us a bit of time for the refund to show up in your account.

5. Quality Returns Timeframe:
To keep things smooth, report any quality defects within the first 15 days of getting your order. After that, we can't accept quality-related return requests.

We'd really appreciate your cooperation with these return requirements. They help us give you the best service and sort out your return requests faster.

Got questions? Need help? Our customer service team's always here for you.

By shopping at sinfullyyours.store, you acknowledge, accept and agree to these return policy. We're dedicated to keeping you satisfied and sorting out any issues quickly and fairly.

Just a heads up: this return policy might change, and any updates will be on our website.

Can I purchase an Item that is a Pre-Order?

Certain products that are not immediately available to purchase may be displayed on www.sinfullyyours.store. These items can be pre-ordered to secure once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be displayed on the product page.

I have purchased 2 different Pre-Orders with different shipping dates?

If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.

In either case, you will only be charged once the items have been processed through the checkout.

Once you have placed an order, you will receive a confirmation email shortly. To ensure that this goes into your inbox, please add support@sinfullyyours.store to your contacts. Otherwise, your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, don't hesitate to contact us directly.

If an item you have ordered is missing from the online order# that you receive after placing your order, it will most likely have been removed because it is out of stock.

You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please get in touch with us immediately with the following information:

- Order Number
- Missing Item(s)

Our support team will investigate the matter and resolve the issue for you as quickly as possible.

** All missing item claims must be made within 7 days of the delivery date of your order. **

support@sinfullyyours.store

If the product is confirmed to have a manufacturing fault or the wrong item was sent to you, we will replace the product or refund the product's price to your original payment method at your request.

If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

Please reach out to us at support@sinfullyyours.store and start your return so we can resolve this issue for you!